Mastering Customer and Stakeholder Relations In Facilities

Dynamic Training presents a transformative course designed to empower facilities management professionals in cultivating effective customer and stakeholder relationships. The "Facilities Management – Customer and Stakeholder Relations in FM" program provides a comprehensive overview of strategies to enhance relationships and elevate the quality of FM provision.

Our course delves into the intricacies of customer and stakeholder relationships in the realm of facilities management. Participants will gain insights into identifying and engaging with clients, users, and stakeholders, as well as honing communication channels and methods to ensure customer satisfaction.

Throughout this empowering course, participants will acquire expertise in the following outcomes:

• Facilities Supplies and Services: Understand the crucial connection between facilities supplies and services in building effective relationships.
• Stakeholder Identification: Identify and engage with clients, users, and various stakeholders in facilities management.
• Effective Communication: Explore communication channels and methods to ensure clear and efficient information flow.
• Problem Solving Techniques: Enhance customer satisfaction by applying problem-solving techniques.
• Communication Planning: Develop a comprehensive communication plan to foster positive relations.

This course caters to a diverse range of individuals seeking to enhance their facilities management expertise, including:

• Newcomers to the Industry
• Experienced Practitioners
• Niche Practitioners
• Those Seeking Career Development/Advancement
• Individuals Seeking a Refresher

*Pricing Per Day for up to 16 participants

Funding: Commercial

Academic Level: Level 3

Mode Of Delivery: Fully Online

Course Length: 1 Day