IWFM Level 2 Certificate in Facilities Services Principles
Bespoke Training Course
Course Overview
The accredited IWFM Level 2 Certificate in Facilities Services Principles is a comprehensive qualification designed to provide those working in or around an operative position in workplace/ facilities with the essential knowledge and skills required to thrive in the facilities services sector. Delivered entirely online through interactive workshops, this programme is ideal for organisations looking to develop their workforce, as well as individuals seeking to build a strong foundation in facilities management.
At Dynamic Training, we deliver tailored, high-quality training solutions that empower learners to achieve their professional goals. With a focus on accessibility and practical application, our fully online programme equips participants with the knowledge and skills needed to excel in the dynamic and evolving field of facilities services and facilities management.
This Level 2 qualification is accredited by the Institute of Workplace and Facilities Management (IWFM), ensuring learners gain an industry-recognised certification that enhances their career prospects in the facilities services sector.
Course Content
Delivery Model and Duration
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Mode of Delivery: Fully online
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Programme Duration: 6 to 8 months
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Delivery Model: 4 half day workshops and 4, 1:1 dedicated tutor support session.
What Participants Will Learn
Participants will gain a solid understanding of the principles and practices of facilities services. The programme is structured around four key units, each designed to develop specific skills and knowledge areas:
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Working in Facilities Services
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Health and Safety for Facilities Services
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Working with Customers and Others in Facilities Services
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Sustainability and Environmental Issues for Facilities Services
Through interactive workshops and practical learning, participants will:
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Develop an understanding of the facilities services sector and its role in supporting organisations.
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Learn how to work safely and responsibly in compliance with health and safety legislation.
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Build effective communication and teamwork skills to improve customer service.
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Explore sustainability practices and environmental considerations relevant to facilities services.
Breakdown of Workshops
1. Working in Facilities Services
Learners will explore the nature and range of services offered in the facilities sector, including:
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The role of facilities services organisations and the typical services they provide.
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Career opportunities and progression routes within the sector.
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The contribution of facilities services to improving energy, water, waste management, and the working environment.
2. Health and Safety for Facilities Services
This unit focuses on the importance of health and safety in facilities services, covering:
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Key health and safety legislation and responsibilities for both employers and employees.
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Safe working practices, including the correct use of equipment, materials, and personal protective equipment (PPE).
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Techniques for risk assessment, hazard reporting, and controlling workplace risks.
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Procedures for handling emergencies, such as fires and accidents.
3. Working with Customers and Others in Facilities Services
This unit emphasises the importance of effective communication and teamwork, including:
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How to communicate professionally with customers and adapt to different audiences.
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Strategies for handling difficult customer situations and creating positive impressions.
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The role of teamwork in facilities services, including key behaviours and conflict resolution techniques.
4. Sustainability and Environmental Issues for Facilities Services
Learners will gain an understanding of sustainability and environmental management, including:
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Key sustainability concepts and the importance of efficient resource usage.
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Environmental legislation and its relevance to facilities services.
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Practical actions to reduce energy and water consumption, minimise waste, and monitor resource usage.
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Safe methods for managing and disposing of waste.
Accredited Qualification Structure
To achieve the IWFM Level 2 Certificate in Facilities Services Principles, learners must complete the following:
Minimum Credits Required: 13 credits
Credit Breakdown by Unit:
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Working in Facilities Services: 3 credits
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Health and Safety for Facilities Services: 4 credits
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Working with Customers and Others in Facilities Services: 2 credits
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Sustainability and Environmental Issues for Facilities Services: 4 credits
This structured approach ensures learners develop a well-rounded understanding of facilities services while meeting the requirements for accreditation.
Course Details
Pricing Per-Person, Excluding VAT
Funding: Commercial
Academic Level: Level 2
Mode Of Delivery: Fully Online
Course Length: 4 Days
Enquire About This Training Course
How To Get In Touch...
Address:
Unit 7, Brook Business Centre,
Cowley Mill Road,
Uxbridge,
UB8 2FX
Phone: 020 8607 7850
Email: info@dynamictraining.org.uk
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